services

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Overview

My services cover the wide range of the Product Development Life Cycle – from analysis of the problem, to creating the solution (a product or service, for example).

Services include – but are not limited to – the following:

Area Services Products
IA information architecture

organizing your information:

  • on your Web site, including navigation, metadata and search optimization
taxonomies/sitemap, navigation, site flows, SEO strategy, etc.
information design information design

designing your information:

  • to achieve your tasks using better information visualizations and images
‘cheat sheets’ and guides, checklists, diagrams, new product creation, etc.
information management information management

organizing your information:

  • to manage information overload. Often referred to as document management.
file directory structures, checklist, checklists, tools and best practices
interaction design interaction design

designing how users interact:

  • with your product or service – often but not limited to Web sites and digital products
wireframes as well as user science and research (personas, task analysis, etc.)
knowledge management knowledge management

understanding how you use information:

  • how you can optimize gaps or problems in information delivery
KM plans, Communities of Practice strategy, etc.
records management records management

organizing the physical storage of information:

  • including file records retention policies (how long you keep your records and where they are disposed of)
records retention schedules, file directory structures and information management guidelines
service design service design

designing better service or performance:

  • across a product or service’s entire life cycle
product or service creation
social media marketing social media and marketing

designing marketing products:

  • publicity and advocacy about your product and service via traditional marcomm or newer technologies like Facebook, Twitter etc.
Strategic planning, social media presence (account creation and maintenance), monitoring and analysis etc.
strategy strategy

planning and research:

  • for a variety of disciplines, including utilizing business analysis, requirements engineering and project management
business process maps, competitive analysis, user sciences (personae, context of use, etc.)
usability usability evaluation

designing better users interactions:

  • making new and existing products usable (i.e. more efficient to use, easier to learn, more satisfying to use et al.)
usability heuristic analysis and evaluation, usability testing, etc.
user experience design user experience design

designing how users experience:

  • planning and designing the user/customer experience of a product or service.
a combination of information architecture, interaction design and strategy deliverables – varies by client
Poole quote

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